Managed IT · Batumi
Managed IT for Batumi, built around a season rather than a calendar
Monitoring, service desk, network and security for businesses on the coast — run from our Tbilisi office, in Georgian, Russian or English, and scoped for an estate that triples in load every summer.
Talk to usWhere our engineers actually are, before anything else
Our office is in Tbilisi. We do not have one in Batumi, and we are saying so in the second paragraph rather than letting you find out during an incident.
What that means in practice: everything that can be done remotely is done remotely and immediately, which is the large majority of the work — monitoring, patching, account changes, network configuration, security response, anything on a server or in a cloud tenant. What it does not mean is an engineer arriving within the hour. On-site work in Batumi is scheduled, and for genuinely urgent physical problems we either brief a local pair of hands or someone travels.
If your requirement is same-hour on-site cover, a Batumi-based provider will serve you better for that part and we would rather say so than sell you a promise with a six-hour drive hidden inside it. If your estate is mostly cloud, network and endpoints — which most now are — the distance costs you very little, and you get a team with a depth of coverage a small local operator cannot staff.
A Batumi estate does not look like a Tbilisi one
Most managed-service descriptions assume an office: staff at desks, laptops, a file server, a fixed headcount. Plenty of Batumi businesses do look like that. But a great many are hotels, restaurants, bars, rental operators and retail on and around the seafront, and their IT is a different shape entirely — card terminals, a booking system that must not go down, guest Wi-Fi carrying more devices than staff, cameras, and a network that has to keep working while the building is full of strangers.
The seasonality is the part generic providers handle worst. Load in August is not load in February. Headcount rises and falls, seasonal staff need accounts on day one and revoked accounts the week they leave, and the worst possible time for an unplanned outage is precisely the week you cannot afford anyone's attention. A service priced and staffed for a flat year fits that badly.
The practical consequences are unglamorous and they are what actually costs businesses money here: guest Wi-Fi that collapses at capacity, a payment terminal that fails on the busiest evening of the year, and seasonal accounts still active in November because nobody closed them.
What the service covers
Seasonal user management
Joiners and leavers handled at the pace the season actually moves, with accounts closed when staff leave rather than discovered still open the following spring.
Network and guest Wi-Fi
Designed for peak occupancy rather than the quiet week it was installed in, with guest traffic properly separated from the systems that take payments.
Point-of-sale and payment terminals
Kept patched, monitored and segmented. We are not your acquirer and will not certify your compliance, but the network they sit on is our responsibility and we treat it as such.
24/7 monitoring
Continuous, and it matters more here: a fault at 22:00 in August is a different event from the same fault at 22:00 in February.
Service desk in Georgian, Russian or English
Seasonal teams on this coast are genuinely multilingual. Staff should not need a fourth language to report that a terminal is offline.
Backup and tested recovery
Booking and property-management data backed up and verified by an actual restore. For a business whose forward reservations are its balance sheet, an untested backup is an unusually bad thing to own.
Endpoint protection and patching
Laptops, back-office machines and servers patched on schedule with endpoint detection deployed, reported as a figure rather than an assurance.
Documentation and handover
What you have, how it is configured and where credentials live, kept current. Particularly valuable where the person who set it up was a seasonal hire three years ago.
Our response targets
| Severity | What it means | Response target | On-site (scheduled — no Batumi office) |
|---|---|---|---|
| P1 — Critical | Business stopped. No workaround. Multiple users or a revenue-facing system down. | 15 minutes | Briefed local provider |
| P2 — High | A major function is down or degraded, but a workaround exists. | 1 hour | Scheduled |
| P3 — Medium | A single user, or a non-critical function. | 4 business hours | Scheduled |
| P4 — Low | A request, a change, or a question. Nothing is broken. | 1 business day | Scheduled |
Response target is time to a named engineer working the ticket, not an automated acknowledgement. Targets are confirmed in the contract against these severity definitions — a response time with no severity definition attached is a marketing number.
Frequently asked questions
- Do you have an office in Batumi?
- No. Our Georgian office is in Tbilisi and that is where the engineers work. We would rather state it plainly than let it surface during an incident.
- So how does on-site work?
- It is scheduled — installations, surveys, hardware replacement and pre-season readiness visits are planned in. For urgent physical faults we either brief local hands or someone travels. If you need same-hour on-site as a standing requirement, a Batumi-based provider is the better fit for that part.
- Can you handle the summer peak?
- That is what the scoping conversation is for. We agree in advance what changes in season — response expectations, seasonal account volumes, pre-season checks — rather than discovering the difference in July.
- We are a hotel, not an office. Is this relevant?
- Yes, and the estate is the reason the page exists. Guest Wi-Fi, payment terminals, booking systems, cameras and a network under load from people who are not your staff is a different problem from twenty laptops in an office, and it should be scoped as one.
- Do you handle PCI compliance?
- We are not a QSA and will not certify you. What we do is run the network and endpoint controls that any assessment looks at, keep the payment estate segmented and patched, and produce evidence of it. Certification is a separate exercise with a separate party.
- What languages do you support?
- Georgian, Russian and English, on the service desk and in documentation.
- How is it priced?
- Per user or per device, in lari, after a survey. Seasonal variation is agreed in the contract rather than billed as a surprise.
- Can we start before the season?
- That is the right time. Onboarding during peak is possible but worse for everyone; a spring start means the pre-season checks happen before they matter.
Get the estate ready before the season, not during it
Tell us what you run, how much it changes between February and August, and what broke last summer. You will get a scoped proposal in lari.
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