Do you actually have people in Tbilisi, or is this a landing page?

Our office is at Bakhtrioni Street N22, and the engineers who would run your service work from it. This is our home market, not a market we are targeting from elsewhere.

Which languages do you support?

Georgian, Russian and English. Your staff use whichever they prefer; we do not require everyone in your company to operate in English to get help.

Can you come to our office?

Yes. That is the main practical difference between this and a remote managed service, and it is why we are comfortable selling managed IT here in a way we are not in markets where we have no field team.

We are small — is this only for large companies?

No. Scope and price follow the size of the estate. A fifteen-person office does not need the same service as a two-hundred-person one, and pretending otherwise is how small companies end up paying for controls they cannot use.

Per user or per device, in lari, with the scope written down. We survey what you actually have before quoting, because a price given before anyone has looked at the estate is a guess that gets corrected upward later.

We already have an internal IT person. Does this replace them?

Usually it supports them. The common pattern is one capable person carrying everything, with no cover for holidays or illness and no time for anything beyond the next interruption. We take the monitoring, patching and out-of-hours load so they can do the work that needs institutional knowledge.

What happens to our existing setup?

We document it before changing it. The first phase is finding out what exists — which in most estates includes several things nobody currently in the building knows about — and only then agreeing what to change.

Can we contract in Georgian?

Yes, and in Georgian lari. You are a Georgian company dealing with a company that operates here; that should not require a foreign-law contract in a second language.

Managed IT · Tbilisi

Managed IT for Tbilisi businesses, run by engineers who are here

Monitoring, a service desk, patching, identity and security operations for companies based in Tbilisi — delivered from our office on Bakhtrioni Street, in Georgian, Russian or English, with someone who can actually come to you.

Talk to us

This page is the opposite of everything else we publish about Georgia

Most of what we write about Georgia is aimed outward: dedicated teams, software outsourcing, development capacity for companies in London or Dallas who want engineers in Tbilisi. That is a real business and it is most of what the country is known for internationally.

This is the other direction. It is for the company whose office is in Vake or Saburtalo, whose staff are here, and whose IT is currently one overloaded internal person, a friend-of-a-friend who answers sometimes, or nobody at all. Georgian businesses are usually sold labour to export. They are rarely sold a properly run IT service for themselves.

We are not a foreign vendor writing a Tbilisi landing page. Our engineers work here, the phone number is a Georgian number, and the contract can be in Georgian law and Georgian lari.

TbilisiWhere the engineers are

On-siteAvailable, not outsourced

3Languages: KA / RU / EN

24/7Monitoring

What being local actually changes

On our pages for the United States and the UAE we say plainly that we have no field engineering team in those countries, because we do not, and a buyer who finds that out late is right to be annoyed. Here the answer is different, and it is the whole reason this page exists: an engineer can be at your office.

That matters for the work no remote service can finish. A switch that needs replacing. A new office that needs cabling and access points. A laptop that will not boot for a person who has a client meeting in an hour. Hardware that has to be physically decommissioned before it leaves the building. Remote-first is right for most of the workload and wrong for the last ten percent, and it is that ten percent that generates the frustration.

It also changes the ordinary interactions. Onboarding a new hire is easier when someone can hand them a configured laptop. An office move stops being a crisis. And when something is genuinely wrong, you can talk to a person in the language you think in rather than composing an email in your third one.

What the service covers

Service desk in Georgian, Russian or English

Your staff raise issues in whichever of the three they are comfortable with. Nobody should have to translate a problem before they can report it.

On-site support when it is actually needed

Scheduled visits for the planned work and call-out for the things that cannot wait. Remote first because it is faster, on-site when that is what the job requires.

24/7 monitoring

Servers, network and endpoints watched continuously, with alerts that resolve to a person and a runbook rather than a dashboard nobody is looking at after 18:00.

Patching and endpoint protection

Operating systems and third-party software patched on an agreed schedule, endpoint detection deployed and monitored, and a compliance figure you can actually see.

Microsoft 365 and Google Workspace

Administered as part of the service — licences, sharing permissions, joiners and leavers — rather than left to whoever set it up originally and has since left.

Backup and tested recovery

Backups configured and verified by performing a restore, against a recovery target you agreed. A backup nobody has ever restored is a hope, not a control.

Network and Wi-Fi

Firewalls, switching and wireless designed, configured and maintained — including the office that grew from twelve people to forty on the same consumer router.

Documentation you own

What you have, how it is configured, and where the credentials live, kept current and handed over. If you leave us, you leave with it.

Our response targets

Response targets by severity for Tbilisi, Georgia.
Severity	What it means	Response target	On-site target
P1 — Critical	Business stopped. No workaround. Multiple users or a revenue-facing system down.	15 minutes	4 hours
P2 — High	A major function is down or degraded, but a workaround exists.	1 hour	Next business day
P3 — Medium	A single user, or a non-critical function.	4 business hours	Scheduled
P4 — Low	A request, a change, or a question. Nothing is broken.	1 business day	Scheduled

Response target is time to a named engineer working the ticket, not an automated acknowledgement. Targets are confirmed in the contract against these severity definitions — a response time with no severity definition attached is a marketing number.

Frequently asked questions

Do you actually have people in Tbilisi, or is this a landing page?: Our office is at Bakhtrioni Street N22, and the engineers who would run your service work from it. This is our home market, not a market we are targeting from elsewhere.
Which languages do you support?: Georgian, Russian and English. Your staff use whichever they prefer; we do not require everyone in your company to operate in English to get help.
Can you come to our office?: Yes. That is the main practical difference between this and a remote managed service, and it is why we are comfortable selling managed IT here in a way we are not in markets where we have no field team.
We are small — is this only for large companies?: No. Scope and price follow the size of the estate. A fifteen-person office does not need the same service as a two-hundred-person one, and pretending otherwise is how small companies end up paying for controls they cannot use.
How is it priced?: Per user or per device, in lari, with the scope written down. We survey what you actually have before quoting, because a price given before anyone has looked at the estate is a guess that gets corrected upward later.
We already have an internal IT person. Does this replace them?: Usually it supports them. The common pattern is one capable person carrying everything, with no cover for holidays or illness and no time for anything beyond the next interruption. We take the monitoring, patching and out-of-hours load so they can do the work that needs institutional knowledge.
What happens to our existing setup?: We document it before changing it. The first phase is finding out what exists — which in most estates includes several things nobody currently in the building knows about — and only then agreeing what to change.
Can we contract in Georgian?: Yes, and in Georgian lari. You are a Georgian company dealing with a company that operates here; that should not require a foreign-law contract in a second language.

Want your IT properly run, by people in Tbilisi?

Tell us how many people you have, what is in the office and what keeps breaking. You will get a scoped proposal in lari, after we have looked rather than before.

Get started